Privacy policy

This Privacy Policy describes how jurst.shop (“jurst.shop”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, browse our products, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer and sell our products and services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing or using jurst.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information.

Contact Information

This may include:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Country or region

  • Other contact details you provide

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Products purchased or added to your shopping cart

  • Order number

  • Order value

  • Billing and delivery information

  • Payment method

  • Payment and transaction status

  • Discount or promotional code information

  • Shipping and tracking details

  • Return, exchange, cancellation, and refund information

  • Communications relating to your purchase

Payment information is generally processed by Shopify, banks, payment gateways, digital-wallet providers, or other authorised payment service providers.

We generally do not directly receive or store your complete credit or debit card number.

Customer Account Information

If customer accounts are available and you create an account, we may collect:

  • Your name

  • Email address

  • Account login and authentication information

  • Saved delivery addresses

  • Order history

  • Shopping preferences

  • Account settings

Device and Website Usage Information

When you visit our website, certain technical and usage information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Time-zone information

  • Referring website

  • Pages and products viewed

  • Links clicked

  • Shopping cart activity

  • Session duration

  • Cookie identifiers

  • Analytics identifiers

  • Advertising identifiers

  • Approximate location based on your IP address

Customer Service Information

When you contact us, we may collect:

  • Your name and contact information

  • The content of your enquiry

  • Relevant order details

  • Product questions

  • Complaints

  • Feedback

  • Return or refund requests

  • Photographs, videos, or documents you provide

  • Copies of communications between you and our customer service team

Marketing Information

If you subscribe to marketing communications or interact with our advertising, we may collect:

  • Your subscription status

  • Marketing preferences

  • Information about whether you opened or clicked an email

  • Advertising interactions

  • Products or categories that may interest you

  • Promotion, competition, or survey participation

Fraud and Security Information

We and our service providers may collect or analyse information to:

  • Verify transactions

  • Prevent payment fraud

  • Detect unauthorised account activity

  • Protect our website and systems

  • Investigate suspicious or unlawful conduct

  • Enforce our store policies

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order

  • When you create or update an account

  • When you contact customer service

  • When you subscribe to marketing communications

  • When you participate in a promotion, competition, or survey

  • When you submit a review or provide feedback

  • Automatically through cookies and similar technologies

  • From Shopify and Shopify applications

  • From payment processors and financial institutions

  • From shipping and fulfilment providers

  • From analytics and advertising platforms

  • From fraud-prevention and cybersecurity providers

  • From social media platforms when you interact with our content

  • From publicly available sources where lawful and appropriate

Where lawful and practical, you may interact with us anonymously or by using a pseudonym.

However, accurate identifying and contact information is generally required to process payments, fulfil orders, arrange delivery, manage accounts, investigate fraud, process returns, issue refunds, or respond to order-related enquiries.

3. Why We Collect and Use Personal Information

We may collect and use personal information to:

  • Operate and maintain our website

  • Provide products and services

  • Process and confirm orders

  • Authorise and collect payments

  • Arrange fulfilment and delivery

  • Provide order and tracking updates

  • Maintain customer accounts

  • Respond to enquiries and complaints

  • Provide customer support

  • Process cancellations, returns, exchanges, and refunds

  • Verify customer identity and payment authorisation

  • Detect and prevent fraud or unauthorised transactions

  • Protect our customers, website, and systems

  • Improve our products, services, and website

  • Analyse website traffic and customer behaviour

  • Personalise website content and product recommendations

  • Manage inventory and business operations

  • Measure advertising and marketing performance

  • Send marketing communications where permitted

  • Recover unpaid amounts

  • Maintain accounting and taxation records

  • Comply with legal and regulatory obligations

  • Enforce our Terms of Service and other policies

  • Establish, exercise, or defend legal claims

  • Facilitate a business restructuring, merger, sale, or transfer

We will not use personal information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information when you:

  • Visit our website

  • Browse products

  • Add products to your shopping cart

  • Create a customer account

  • Complete checkout

  • Make a payment

  • Place an order

  • Interact with Shopify-powered features

Shopify may process information to provide services including:

  • Website hosting

  • Shopping cart functionality

  • Checkout services

  • Payment processing

  • Fraud prevention

  • Account authentication

  • Analytics

  • Security

  • Customer privacy tools

  • Platform personalisation

  • Other e-commerce functionality

Shopify handles personal information in accordance with its own privacy notices and applicable legal obligations.

5. Cookies and Similar Technologies

We, Shopify, and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

  • Operate the website

  • Remember products in your shopping cart

  • Save your preferences

  • Maintain secure account sessions

  • Provide checkout functions

  • Detect fraud and security threats

  • Understand how visitors use our website

  • Measure website performance

  • Personalise content and product recommendations

  • Measure advertising performance

  • Display advertising that may be relevant to you

Essential Cookies

Essential cookies support important website functions, including:

  • Shopping carts

  • Customer accounts

  • Secure checkout

  • Payment processing

  • Website security

  • Order processing

Disabling essential cookies may prevent parts of the website from functioning correctly.

Analytics Cookies

Analytics cookies help us understand:

  • How visitors find our website

  • Which pages and products are viewed

  • How visitors navigate the website

  • Whether technical errors occur

  • How website performance can be improved

Advertising Cookies

Advertising cookies and similar technologies may be used to:

  • Measure advertising campaigns

  • Understand interactions with advertisements

  • Create advertising audiences

  • Limit repeated advertisements

  • Display more relevant promotional content

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls displayed on our website.

Disabling certain cookies may affect website functionality and your shopping experience.

6. Marketing Communications

Where permitted by law, we may send promotional communications concerning:

  • New products

  • Special offers

  • Discount codes

  • Store updates

  • Abandoned shopping carts

  • Customer surveys

  • Promotional campaigns

You may unsubscribe from marketing emails at any time by:

  • Using the unsubscribe link included in the email

  • Contacting us at info@jurst.shop

After unsubscribing, you may continue to receive non-marketing communications concerning:

  • Existing orders

  • Payments

  • Deliveries

  • Returns

  • Refunds

  • Customer accounts

  • Security matters

  • Customer service enquiries

  • Important changes to our policies or services

7. Disclosure of Personal Information

We may disclose personal information to third parties that assist us in operating our website and business.

These parties may include:

  • Shopify and its related companies

  • Payment processors and financial institutions

  • Shipping carriers

  • Warehousing and fulfilment providers

  • Customer service providers

  • Website-hosting and cloud-service providers

  • Information technology providers

  • Analytics providers

  • Advertising and marketing platforms

  • Email and communication providers

  • Fraud-prevention and cybersecurity providers

  • Accountants, auditors, insurers, and professional advisers

  • Government authorities, courts, regulators, and law-enforcement agencies

  • Potential purchasers, investors, or advisers involved in a business transaction

We may also disclose personal information where:

  • You have consented to the disclosure

  • Disclosure is reasonably necessary to complete your order

  • Disclosure is required or authorised by law

  • Disclosure is necessary to investigate fraud or unlawful activity

  • Disclosure is necessary to protect our customers, rights, property, or systems

  • Disclosure is necessary to respond to legal proceedings or government requests

We aim to disclose only the information reasonably necessary for the relevant service or purpose.

8. Sale or Sharing of Personal Information

We do not sell customer names, email addresses, telephone numbers, or other contact information to third parties in exchange for money.

However, some privacy laws may define certain advertising, analytics, or data-matching activities as a “sale”, “sharing”, or use for targeted advertising.

Where required by applicable law, we will provide relevant consent, preference, or opt-out mechanisms.

9. Overseas Processing and Disclosure

Shopify and some of our service providers may operate, store information, or process information outside Australia.

As a result, personal information may be transferred to, accessed from, or processed in countries where our service providers operate.

Overseas recipients may include:

  • Shopify platform providers

  • Cloud-hosting providers

  • Payment processors

  • Analytics providers

  • Marketing platforms

  • Customer support providers

  • Shipping and fulfilment providers

  • Cybersecurity providers

Privacy laws in other countries may differ from Australian privacy laws.

Where required, we take reasonable steps to ensure that overseas recipients handle personal information appropriately and consistently with applicable privacy requirements.

10. Payment Information

Payments made through our website are processed using Shopify-supported payment gateways or other authorised payment service providers.

Payment providers may collect:

  • Cardholder name

  • Billing address

  • Payment card information

  • Payment authentication details

  • Transaction information

  • Fraud-prevention information

Payment providers process personal information under their own privacy policies, contractual obligations, and security requirements.

We generally do not directly receive or store complete payment-card numbers.

11. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

  • Accidental destruction

Security measures may include:

  • Secure website connections

  • Access restrictions

  • Password and account protections

  • Secure payment processing

  • Fraud monitoring

  • Service-provider security controls

  • System monitoring and maintenance

However, no website, internet transmission, electronic communication, payment system, or storage method can be guaranteed to be completely secure.

You are responsible for protecting your account credentials, passwords, and devices.

Contact us immediately if you believe your account or personal information has been accessed without authorisation.

12. Data Breaches

If we become aware of a suspected data breach involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where required by applicable law, we will notify affected individuals and the relevant Australian regulatory authority of an eligible data breach.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfilment requirements

  • Customer service requirements

  • Return and refund periods

  • Product warranty periods

  • Accounting and taxation obligations

  • Fraud-prevention requirements

  • Chargeback and payment-dispute periods

  • Legal limitation periods

  • Regulatory requirements

  • The need to establish, exercise, or defend legal claims

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or de-identify it, unless retention is required or permitted by law.

14. Accessing Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, contact:

Email: info@jurst.shop

Please provide sufficient information to help us verify your identity and locate the relevant records.

We may need to verify your identity before providing access.

In some circumstances, access may be refused or limited where permitted or required by law. Where appropriate, we will explain the reason for refusing or limiting access.

We will not charge a fee for submitting an access request. However, where legally permitted, reasonable costs may apply when providing access to extensive records.

15. Correcting Your Personal Information

You may ask us to correct personal information that is:

  • Inaccurate

  • Incomplete

  • Out of date

  • Irrelevant

  • Misleading

To request a correction, contact us at info@jurst.shop.

We may ask you to provide information supporting the requested correction.

We will take reasonable steps to correct information where appropriate.

16. Deletion and De-Identification Requests

Depending on applicable law and the circumstances, you may request that certain personal information be deleted or de-identified.

We may be unable to delete information that must be retained for:

  • Completing an existing order

  • Processing a return or refund

  • Fraud prevention

  • Accounting or taxation

  • Payment disputes or chargebacks

  • Regulatory compliance

  • Legal claims

  • Other lawful recordkeeping purposes

Where information cannot be deleted, we will retain it only for an appropriate purpose and period.

17. Your Privacy Choices

Depending on your location and applicable law, you may be able to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent

  • Unsubscribe from marketing communications

  • Manage cookie preferences

  • Request deletion or de-identification of certain information

  • Object to certain processing activities

  • Restrict certain uses of personal information

  • Make a privacy complaint

These rights may be subject to legal, security, fraud-prevention, accounting, taxation, operational, or recordkeeping exceptions.

18. Privacy Complaints

If you believe we have mishandled your personal information or failed to comply with this Privacy Policy, contact us at:

Email: info@jurst.shop

Your complaint should include:

  • Your full name

  • Your contact information

  • A description of your concern

  • Relevant order or account details

  • Supporting information or documents

  • The outcome you are seeking

We will acknowledge and investigate your complaint within a reasonable period.

We aim to provide a response within 30 days. If additional time is reasonably required, we will inform you where possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information or to lodge a privacy complaint.

19. Anonymity and Pseudonyms

Where lawful and practical, you may contact us without identifying yourself or by using a pseudonym.

However, we may be unable to process an order, arrange delivery, verify payment, issue a refund, investigate fraud, or respond to an account-specific request without accurate identifying information.

20. Sensitive Information

We do not generally seek to collect sensitive information, such as:

  • Health information

  • Biometric information

  • Racial or ethnic information

  • Religious beliefs

  • Political opinions

  • Sexual orientation

  • Trade-union membership

  • Criminal-record information

Please do not provide sensitive information unless it is reasonably necessary for a specific request.

Where sensitive information is collected, we will handle it only where permitted by law and, where required, with your consent.

21. Children’s Privacy

Our website is intended for adults and persons who are legally able to enter into online purchase agreements.

We do not knowingly collect personal information directly from children without appropriate authorisation where consent is required.

If you are a parent or guardian and believe that a child has provided personal information without appropriate permission, contact us at info@jurst.shop.

We will review the request and take appropriate action.

22. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, applications, payment services, or other external services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

23. Social Media

If you communicate with us or interact with our content through a social media platform, the platform may collect and process information under its own privacy policy.

Information you post publicly on social media may be visible to other users.

Please avoid publishing order numbers, addresses, payment details, or other sensitive information in public comments.

24. Automated Processing and Fraud Screening

Shopify, payment providers, or fraud-prevention services may use automated systems to assess transactions for fraud, security risks, or unauthorised activity.

These systems may consider information such as:

  • Payment details

  • Device information

  • Internet Protocol address

  • Order history

  • Billing and delivery addresses

  • Transaction patterns

  • Previous fraud indicators

Orders identified as potentially fraudulent may be delayed, reviewed, cancelled, or require additional verification.

25. Business Transfers

If our business is sold, merged, financed, restructured, or transferred, personal information may be disclosed to:

  • Potential purchasers

  • Investors

  • Lenders

  • Professional advisers

  • Successor organisations

Any disclosure will be limited to what is reasonably necessary and handled in accordance with applicable legal obligations.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our website

  • New products or services

  • Changes to service providers

  • Changes to technology

  • Changes to legal or regulatory requirements

The updated policy will be published on this page with a revised “Last Updated” date.

Where changes are significant, we may provide additional notice through our website or another appropriate communication method.

Changes will apply prospectively and will not reduce rights that have already arisen under applicable law.

27. Contact Us

For questions, access requests, correction requests, deletion requests, complaints, or other privacy-related enquiries, please contact:

Company: jurst.shop
Website: jurst.shop
Email: info@jurst.shop

When contacting us about an order or customer account, please include sufficient information for us to verify your identity and locate the relevant records.