Contact Us

Thank you for visiting jurst.shop.

We are committed to providing friendly, reliable, and professional customer support. If you have questions about our products, orders, payments, shipping, returns, refunds, or store policies, please contact our customer service team.

Customer Support

Company: jurst.shop
Website: jurst.shop
Email: info@jurst.shop

Our customer support team aims to respond to enquiries within 1–2 business days.

Business days are Monday to Friday, excluding Australian public holidays.

Emails received outside our normal business hours will be reviewed on the next available business day.

Order Enquiries

For questions about an existing order, please include the following information in your email:

• Your full name
• Your order number
• The email address used to place the order
• A clear description of your enquiry
• Relevant photographs or supporting documents, where applicable

Providing complete and accurate information will help us review your request and respond more efficiently.

Product Enquiries

If you need additional product information before placing an order, please contact us at info@jurst.shop.

Please include the relevant:

• Product name
• Product page link
• Size
• Colour
• Style or variation
• Specific question

We will make reasonable efforts to provide accurate and helpful product information.

Shipping and Tracking Enquiries

For questions about order processing, tracking information, delivery progress, or delayed parcels, please include your order number when contacting us.

Tracking information may take several business days to become active after a shipping label has been created.

Estimated delivery periods are explained in our Shipping Policy. Delivery estimates may be affected by carrier conditions, public holidays, remote locations, severe weather, or other circumstances outside our reasonable control.

Returns and Refunds

To request a return, refund, replacement, or exchange, please contact us before sending any product back.

Please include:

• Your order number
• The product concerned
• The reason for your request
• Clear photographs or videos where the product is damaged, defective, or incorrect

Do not return products to the address shown on the original parcel unless our customer service team has specifically instructed you to do so.

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable Australian consumer law.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at info@jurst.shop.

Please provide clear photographs of:

• The product received
• The damaged or defective area
• The outer packaging
• The internal packaging
• The shipping label
• Any relevant product label or identification number

Please keep the product and packaging until we have reviewed your request and provided further instructions.

Missing Products

If an item appears to be missing from your order, first check whether your order was divided into multiple shipments.

Products from the same order may occasionally arrive in separate parcels with different tracking numbers.

If all parcels have arrived and an item is still missing, contact us with your order number and photographs of the products and packaging received.

Order Changes and Cancellations

Contact us as soon as possible if you need to:

• Cancel an order
• Change a delivery address
• Change a product
• Change a size or colour
• Correct your contact information

We will make reasonable efforts to accommodate your request. However, changes and cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

Delivered but Not Received

If your tracking information shows that a parcel has been delivered but you cannot locate it, please:

1. Check entrances, mailboxes, reception areas, garages, and safe-drop locations.
2. Ask household members, neighbours, building staff, or reception personnel.
3. Confirm that the delivery address on your order is correct.
4. Check for a carrier collection notice or delivery photograph.
5. Contact the carrier using your tracking number.

If the parcel remains missing, contact us at info@jurst.shop so we can review the matter and assist with an appropriate carrier investigation.

Privacy and Security

For your security, we may ask you to verify certain order or account details before discussing:

• Payments
• Delivery addresses
• Refunds
• Customer accounts
• Personal information

Please do not send complete payment card numbers, account passwords, or other highly sensitive information by email.

Personal information submitted through customer service communications will be handled in accordance with our Privacy Policy.

Complaints and Feedback

We value customer feedback and use it to improve our products, services, and shopping experience.

To submit a complaint, please include:

• Your full name
• Your contact details
• Your order number, where applicable
• A clear description of the issue
• Relevant supporting information
• The outcome you are seeking

We will review complaints fairly and aim to provide a response within a reasonable period.

Australian Consumer Rights

Nothing on this Contact Us page or in our store policies excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

If a product is faulty, unsafe, not of acceptable quality, does not match its description, or is not fit for its intended purpose, you may be entitled to an appropriate remedy under applicable law.

Contact Information

For all customer service enquiries, please contact:

jurst.shop
Website: jurst.shop
Email: info@jurst.shop

We appreciate your business and look forward to assisting you.